Endpoint management
Microsoft Intune, Windows Autopilot, provisioning, compliance, endpoint security, MDM, inventory, and asset lifecycle management.
Ali Tahri / IT support engineer
Ali Tahri
IT Support Engineer and Systems Administrator with 12+ years of experience delivering dependable technology support across enterprise endpoints, cloud identity, networks, systems administration, and service delivery.
Professional profile
Support with a systems view.
Ali brings hands-on end-user support together with the endpoint, identity, security, and lifecycle practices that keep technology dependable at scale.
Microsoft cloud & IAM
Microsoft 365, Exchange Online, Active Directory, Entra ID, Azure, Group Policy, Conditional Access, MFA, Citrix, and access administration.
Systems administration
Windows and Linux Server, VMware, Hyper-V, PowerShell, user administration, and dependable operational support.
Connectivity & service
LAN/WAN, TCP/IP, DNS, DHCP, wireless, hardware diagnostics, AV support, ServiceNow, and ITIL-aligned delivery.
Experience / 2014—present
Work that keeps teams moving.
Enterprise support, consulting, and systems work grounded in customer focus, practical problem-solving, and secure operations.
MAR 2025 — PRESENT
CALGARY, AB
CALGARY, AB
SECURE
IT Analyst
Provides responsive enterprise IT support across hardware, software, network, and cloud issues. Deploys and maintains endpoint devices; supports Intune enrollment and compliance; maintains AV and meeting-room technology; and keeps accurate inventory records.
SEP 2023 — APR 2024
CALGARY, AB
CALGARY, AB
TECHYPEAK
IT Consultant
Delivered onsite and remote support, workstation and wireless setup, hardware/software/network troubleshooting, web-server backup and recovery, meeting-space support, and occasional after-hours coverage.
FEB 2023 — SEP 2023
CALGARY, AB
CALGARY, AB
LONG VIEW SYSTEMS
Systems Consultant
Supported enterprise clients through remote troubleshooting of applications, operating systems, and peripherals. Documented resolutions, advised on upgrades and network configuration, and promoted secure computing practices.
OCT 2021 — FEB 2023
CALGARY, AB
CALGARY, AB
MAPLELEAFACADEMY
IT Support Specialist
Delivered remote and on-site technical support for PCs, mobile devices, printers, scanners, routers, and connectivity issues while prioritizing requests by business impact.
APR 2021 — FEB 2023
CALGARY, AB
CALGARY, AB
AMAZON
Problem Solver
Trained and supported associates through troubleshooting procedures, coordinated with operations and support teams, and helped resolve issues in a high-volume environment.
AUG 2014 — JUN 2020
MOSTAGANEM, DZ
MOSTAGANEM, DZ
HYPROC SHIPPING COMPANY S.P.A.
IT Help Desk
Supported users across network, software, and hardware systems; maintained devices and peripherals; managed onboarding and offboarding; created user guides; and delivered IT training sessions for apprentices.
Selected projects
From rollout to real-world build.
A selection of projects across endpoint modernization, IoT, analytics, simulation, and software development.
MAR — OCT 2025
SECURE / ENDPOINT MODERNIZATION
Windows 11 Upgrade
Contributed to a Windows 11 modernization initiative that replaced and upgraded 900+ devices using Tanium, Ivanti, and Windows 11 Assistant, followed by Microsoft Intune enrollment to improve compliance, security, and management.
01APR — JUL 2023
IOT + MOBILE CONTROL
Smart Car Control System
Developed an Arduino and cellular-SIM automotive-control prototype with SMS commands and Siri Shortcuts for remote engine, door, and trunk operation.
02SEP — DEC 2022
DATA ANALYTICS
Data Analyst Capstone
Completed a simulated analytics engagement covering problem definition, data collection, cleaning, exploratory analysis, insights, recommendations, and presentation.
03AUG — NOV 2016
SIMULATION SYSTEMS
Full Mission Ship Simulator
Contributed to the implementation of a full mission simulator that supported training for more than 30,000 seafarers.
04SEP 2007 — JUL 2008
UNIVERSITY SOFTWARE PROJECT
Inventory Management Software
Built a Delphi 7 and relational-database inventory system for Algeria Poste with stock tracking, role-based access, reporting, and search/filtering.
05Technical toolkit
Ready for the operational details.
A practical set of enterprise-support capabilities across devices, cloud identity, infrastructure, networking, and service delivery.
Microsoft Intune, Windows Autopilot, endpoint compliance and security, MDM, device imaging, provisioning, inventory, and asset management.
Microsoft 365, Exchange Online, Active Directory, Entra ID, Azure, Group Policy, Conditional Access, MFA, Citrix, and IAM.
Windows Server, Linux Server, VMware, Hyper-V, PowerShell, and user/access management.
LAN/WAN, TCP/IP, DNS, DHCP, wireless, hardware diagnostics, OS support, AV, ServiceNow, ITIL, and root-cause analysis.
Credentials + education
Knowledge that stays current.
Formal foundations complemented by current certifications across networking, cloud, endpoint management, analytics, and IT service delivery.
Professional certifications
2025NetworkingCisco
2025Deploy Devices Using Windows AutopilotMicrosoft
2025Enrol Devices Using Microsoft IntuneMicrosoft
2024Computer HardwareCisco
2022Data Analyst Professional CertificateIBM
2022Python for Data Science, AI & DevelopmentIBM
2022Build Your Skills in Customer ServiceLinkedIn
2022Azure FundamentalsMicrosoft
2022CompTIA A+ CertificationCompTIA
2020Cybersecurity Awareness CertificateSeagull Maritime
2016NAVAL Simulator Operations and MaintenanceARI Simulation
2016Risk Management CertificateHyproc Shipping
Education
Master’s Degree in Computer Systems Networking
University of Science and Technology
Bachelor’s Degree in Computer Science
University of Science and Technology
Junior Data Analyst Program
NPower Canada
Professional interests
Endpoint automation, modern device management, cloud identity, systems administration, infrastructure reliability, cybersecurity awareness, and improving the day-to-day technology experience for users.
Community contribution
Support beyond the job title.
Volunteer IT Support Specialist roles supporting community and education organizations in Calgary.
PIA
IT Support Specialist
Portail de l'Immigrant AssociationConseil scolaire FrancoSud
IT Support Specialist
Calgary, AlbertaMapleLeafAcademy
IT Support Specialist
Calgary, AlbertaConnect / Ali Tahri
Let’s make systems work better.
Open to professional connections and opportunities involving IT support engineering, systems administration, endpoint management, Microsoft cloud technologies, and enterprise infrastructure.